drm error when trying to view netflix movies

When mine died last night and Netflix was no help, I started searching
forums. no luck yet but I wanted to add that I am using vista 32 bit
running ATI hd 2400 v7.15 drivers. this had been working fine since day
one. watching netflix stream for months. tech support told me that it
wont usually run with the new a version and thought perhaps rolling back
my driver would work. i think i'll try this first.

First, disable automatic license acquisition in Windows Media Player:

1. Open Windows Media Player
2. Select tools, then Options
3. Select Privacy and deselect Download usage rights automatically
when I play or sync a file

Next, rename the DRM Folder:

1. Open My Computer
2. Click Tools, then Folder Options
3. From the Folder Options window, click the View tab, and select the
Show hidden files and folders button
4. Next, uncheck the Hide protected operating system files
(Recommended) box
5. Click OK
6. Open My Computer
7. Open the C: drive
8. Open the Documents and Settings folder
9. Open the All Users folder
10. Right-click the DRM folder and select rename
11. Enter a new name for the folder (i.e. Old_DRM)
12. Restart computer

This will force Windows Media Player to acquire a new license file,
which should then be handled properly.


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odatpotter
Posted via http://www.vistaheads.com
 >> Stay informed about: drm error when trying to view netflix movies 

Did any one have this resolved? I have the same problem.

Please help
:: ::


--
Zibi
 >> Stay informed about: drm error when trying to view netflix movies 

No problem still persits. Only way I get to watch is if I do it through
an XP machine, X-Box 360 or a virtual PC on my vista 64 bit machine.

You would have thought they would have gotten this fixed already.


--
Funny-NjK-
 >> Stay informed about: drm error when trying to view netflix movies 

I ended up fixing mine. I did a system restore. I never tried any of the
other things I found. I thought, what the heck, just roll it back, and
I'll be darned if that didn't fix it.


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odatpotter
Posted via http://www.vistaheads.com
 >> Stay informed about: drm error when trying to view netflix movies 

On Jun 23, 6:23 pm, Choices101
wrote:
> Silverlight is automatically set to download updates. The newest update
> causes the player not to work correctly. Uninstall Silverlight from your
> computer by going to Control Panel, Add/Remove software and the
> uninstall. When you go to watch a movie it will ask you to download
> Silverlight. Download it and when the screen comes up right click it.
> The box will say Silverlight. Click it, and then click the tab for
> updates. Click Never update.. then press Okay.
>
> Thank you Tech Support!
>
> --
> Choices101
> ------------------------------------------------------------------------
> Choices101's Profile:http://forums.techarena.in/members/236044.htm
> View this thread:http://forums.techarena.in/vista-help/835893.htm
>
> http://forums.techarena.in

Choices101 - Did you look at the date of the last post! You have
resurrected a post from August 6, 2009 -- which resurrected an
original post from Oct 18, 2007
 >> Stay informed about: drm error when trying to view netflix movies 

Silverlight is automatically set to download updates. The newest update
causes the player not to work correctly. Uninstall Silverlight from your
computer by going to Control Panel, Add/Remove software and the
uninstall. When you go to watch a movie it will ask you to download
Silverlight. Download it and when the screen comes up right click it.
The box will say Silverlight. Click it, and then click the tab for
updates. Click Never update.. then press Okay.

Thank you Tech Support!


--
Choices101
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 >> Stay informed about: drm error when trying to view netflix movies 

As I understand your issue, you are attempting to download the
Silverlight plug-in to view the Netflix content but you appear unable to
run the application. (error N8151)

What we recommend is removing Silverlight and its preferences then
reinstalling it. (if not completely removed)

1) Quit all browsers

2) Browse to Mac HD\Library\Application Support\Microsoft\PlayReady and
delete the PlayReady folder

3) Restart browser (Safari or Firefox)

4) Test Netflix again



To uninstall Silverlight please perform the steps outlined below: (Note:
when completing these steps make sure you have quit our of all running
Applications and that they have not just been minimized to the Dock)

1. Open you Mac HD

2. Go to Library

3. Go to Internet Plug-ins

4. Drag Silverlight.plugin to the Trash

5. Go you to you Home Folder

6. Open the Library folder

7. Open the Preferences folder

8. Look for the com.microsoft.silverlight.plist file and move it to the
trash

9. Look for the com.microsoft.SilverlightPlugin.loader.plist file and
move it to the trash

10. Check your Trash to make sure there is nothing you want to keep then
empty your Trash

Restart your Mac

To manually install Silverlight please perform the steps outlined below:
(Note: when completing these steps make sure you have quit our of all
running Applications and that they have not just been minimized to the
Dock)

1. Launch your web browser (FireFox/Safari) and visit
Silverlight.net/GetStarted

2. On the lower right side of the screen you will see Install
Silverlight, Choose Silverlight Mac Runtime and allow this to download
to your desktop. If the installation automatically launches quit out of
it and complete the following steps.

3. Mount the Silverlight image that is on your desktop

4. Ctrl+Click Silverlight.pkg

5. Choose "Show Package Contents"

6. Open Contents

7. Copy Archive.pax.gz to Desktop

8. Ctrl+Click the Archive.pax.gz file that was placed on the Desktop

9. Choose "Open With", BOMArchiveHelper.app or "Archive Utility".

10. This should extract a folder to the desktop called Library

11. Open this folder

12. Open the Internet Plug-ins folder

13. Copy Silverlight.plugin to Hard Drive: Library: Internet Plug-ins.

14. Restart your Mac

15. Visit Silverlight.net and go to Showcase, if you can view this page
without being prompted to install Silverlight then it has installed
successfully.

If this is unsuccessful there may be an issue with your user account
preventing Silverlight from working correctly. What we would like to do
is test a new Mac user. To create a new Mac user:

1) Go to System Preferences

2) Go to Account

3) Choose the Plus sing in the lower left corner to open the new account
window, enter Test for the user name, leave the password blank

4) Put checkmark in Allow User to Administer this computer

5) Choose Create Account

6) Now logout out of your original account and login to the Test account

7) Once in the Test Account visit Silverlight.net and go to Showcase, if
you can view this page without being prompted to install Silverlight
then it has installed successfully.

If this is unsuccessful there may be an issue with your user account
preventing Silverlight from working correctly. What we would like to do
is test a new Mac user. To create a new Mac user:

1) Go to System Preferences

2) Go to Account

3) Choose the Plus sing in the lower left corner to open the new account
window, enter Test for the user name, leave the password blank

4) Put checkmark in Allow User to Administer this computer

5) Choose Create Account

6) Now logout out of your original account and login to the Test account

7) Once in the Test Account visit Silverlight.net and go to Showcase, if
you can view this page without being prompted to install Silverlight
then it has installed successfully. Visit NetFlix to ensure that you are
able to access their content.

If Silverlight works with the new Mac user you will need to contact
Apple and have them determine why the original user will no longer allow
Silverlight to work.

If this fails another suggestion we can make it to check to see if the
browser is running with Rosetta enabled. To verify this please perform
the following steps. (NOTE: you must be fully quit out of the browser to
perform these steps)

1) Open your Mac HD

2) Go to Applications

3) Locate browser

4) Ctrl+Click on the Icon and choose Get Info

5) Under General Make sure the box that says Run using Rosetta is not
checked

6) Launch browser and attempt to launch content on NetFlix

If this fails then there may be an issue with corrupt fonts within your
operating system that is not allowing Silverlight to load when
attempting to access NetFlix content because NetFlix uses DRM formatted
content and corrupt fonts can prevent this type of content from loading.
The next step will be to manually install the Arial and Verdana fonts to
do so please complete the following:

1) Go to the Hard Drive

2) Then Applications

3) Then Font Book

4) Choose the Verdana font, and go to File, and Export Fonts. Name the
folder Verdana.

5) Then choose the Arial font, and go to File, and Export Fonts, and
name the folder Ariel.

6) Go to the desktop, and look for these two folders.

7) Go inside each of these folder, then another folder with the name of
the font. You will see multiple folders in here. You will need to go
inside each of these folders, and copy all fonts located here to
HD>Library>Fonts

Restart the computer.

9) Attempt to view Netflix content.

Please let me know if this resolves your issue.

Thank you for using Microsoft Silverlight Technical Support,

Belinda

Microsoft Technical Support

Silverlight for Mac

Here are some helpful links that can help you with the installation and
troubleshooting of Silverlight:

<http://go.microsoft.com/fwlink/?LinkID=98912> ->
Silverlight_Install_Mac_firefox.wmv

<http://go.microsoft.com/fwlink/?LinkID=98913> ->
Silverlight_install_mac_safari.wmv

<http://go.microsoft.com/fwlink/?LinkID=98918> ->
Silverlight_uninstall_mac.wmv

Be sure to visit <http://www.microsoft.com/silverlight> for the latest
information and support information on Microsoft Silverlight.

Get an exclusive discount with the Microsoft Online Store for a future
Microsoft Hardware product purchase. Register Your Microsoft Hardware
today and Get 15% Off at the Microsoft Online Store. More information
can be found at:
http://www.microsoft.com/hardware/registration/default.mspx


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kndlv
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 >> Stay informed about: drm error when trying to view netflix movies