HP All-in-one printers disappearing when there are changes..

Further Note...

One suggestion i have found on the web is to ensure the Printer is not
running with a DHCP assigned IP Address. I have just checked and
confirm that both the printer and the laptop are running with Static
IP Addresses, yet i still have the same problem.

Cheers

Surago.
 >> Stay informed about: HP All-in-one printers disappearing when there are changes.. 

I have an HP Officejet 7410 AIO (wireless network printer). I am having the
same problem. I have 4 networked machines. 3 XPs, 1 Vista Home Premium
(Dell 1705 laptop-Vista was factory installed). The Vista machine keeps
losing the printer. It's no where to be found. But you can't reinstall the
drivers (which I've conveniently left on my desktop as I've needed them so
often), as HP detects that they are there (somewhere). You have to uninstall
the drivers to get to reinstall the drivers, just to get the printer back.
It's time consuming and annoying. You don't look for the drivers UNLESS you
are trying to print.

Any help would be great.

Thanks,
Kathi
 >> Stay informed about: HP All-in-one printers disappearing when there are changes.. 

This problem is related to a crash of the HPSLPSVC service which caused a
DEP violation. HP is aware of it and their solution is for you to turn of
DEP. It is like saying "our software has a bug and will not work with
anti-virus softwares so you should disable your av software....."

Just ridiculous!

And they claim that this is a Microsoft problem and we should contact
Microsoft......

My chat with an online HP tech:

Jerome: Hello Marshall.
Jerome: Welcome to HP Total care for All-in-one products. My name is Jerome.
How may I help you today?
Marshall Lai: I am running Vista x64 and x86 in my home and am having
problems with my HP c6180 software when resuming from sleep.
Marshall Lai: Seems that the HPSLPSVC keeps on causing DEP violations on
resume from S3.
Jerome: I will help you with this,please elaborate your issue, so that I can
assist you better?
Marshall Lai: HPSLPSVC causes a DEP violation in Vista (both x64 and x86)
when resuming from S3.
Marshall Lai: Typical event log:
Marshall Lai: Faulting application svchost.exe_HPSLPSVC, version
6.0.6000.16386, time stamp 0x4549b5f5, faulting module hpslpsvc64.dll,
version 82.0.173.0, time stamp 0x457ce186, exception code 0xc0000005, fault
offset 0x00000000000550ad, process id 0xc60, application start time
0x01c7b196eff7584c.
Marshall Lai: And this will cause the printer to disappear from the computer
and will have to be added back in via running the installation software
Jerome: I understan your concern.
Marshall Lai: I have searched on the web and seems that other people running
vista and have HP network printers on their network are experiencing the
same problem.
Jerome: Please give me few minutes so that I can go through the mssage.
Jerome: Let us perform few steps to disable DEP.
Jerome: Here arae the steps:
Jerome: Disable DEP in Vista:

1. Click Start
2. Click All Programs
3. Click Accessories
4. Right Click on Command Prompt
5. Left click on Run as Administrator
6. Click the Allow button if it asks you for permission
Jerome: Please perform the above steps and let me know I will provide you
further steps.
Marshall Lai: I really don't want to disable DEP globally in Vista.
Marshall Lai: One has to be crasy to do that. Also, in Vista x64, you cannot
disable DEP anyway.
Jerome: Marshall,I suggest you to contact Microsoft they will help you with
this.
Marshall Lai: Microsoft suggested me to contact HP as it is an HP service
that causes the DEP violation.
Jerome: Marshall if we disable the DEP it will be resolve.
Jerome: So I suggest you to disable the DEP by following the above steps.
Marshall Lai: It is like saying: The software has a problem with your
anti-virus software and you should disable your anti-virus software.
Marshall Lai: Will you be having a fix or will this be a requirement to
running your softwares?


"Surago" wrote in message

> Further Note...
>
> One suggestion i have found on the web is to ensure the Printer is not
> running with a DHCP assigned IP Address. I have just checked and
> confirm that both the printer and the laptop are running with Static
> IP Addresses, yet i still have the same problem.
>
> Cheers
>
> Surago.
>
 >> Stay informed about: HP All-in-one printers disappearing when there are changes.. 

Re install you hp drivers then goto computer management services. Scroll
down to "HP CUE DeviceDiscovery Service" and disable it.


"mlai" wrote in message

> Hi,
> Just wondering if anybody has seen this problem. HP claims that they
> have not seen this problem (despite I have reported it before...)
>
> I have a Photosmart C6180 installed on my network. Under XP, everything
> seems to work fine. However, on my Vista x64 machines, the printer and
> fax seems to disappear when there are changes in the network status (for
> example, resuming from suspend, and disabling and r-enabling the network
> interfaces, even when the interfaces being changed does not connect to the
> printer). I would get a Vista error saying that the HP Network Printer
> Services has stopped responding and then after this happens, I have a very
> good chance that the C6180 printer and fax will disappear from my list of
> printers on the machine.
>
> When this happens, the only way is to run the HP software (which I
> downloaded from the web for Vista x64) and add a new printer from there.
>
> Has anyone seen this before? Is there a fix?
>
> Many thanks.
>
> PS. Called local HP and their tech support gave me the stupid response of
> "We don't know. Maybe don't suspend your computer?". I have a laptop
> running the software, idiot......
>
>
 >> Stay informed about: HP All-in-one printers disappearing when there are changes.. 

Been there. Done that. No help.

"Rob Baxmann" wrote in message

> Re install you hp drivers then goto computer management services. Scroll
> down to "HP CUE DeviceDiscovery Service" and disable it.
>
>
> "mlai" wrote in message
>
>> Hi,
>> Just wondering if anybody has seen this problem. HP claims that they
>> have not seen this problem (despite I have reported it before...)
>>
>> I have a Photosmart C6180 installed on my network. Under XP, everything
>> seems to work fine. However, on my Vista x64 machines, the printer and
>> fax seems to disappear when there are changes in the network status (for
>> example, resuming from suspend, and disabling and r-enabling the network
>> interfaces, even when the interfaces being changed does not connect to
>> the printer). I would get a Vista error saying that the HP Network
>> Printer Services has stopped responding and then after this happens, I
>> have a very good chance that the C6180 printer and fax will disappear
>> from my list of printers on the machine.
>>
>> When this happens, the only way is to run the HP software (which I
>> downloaded from the web for Vista x64) and add a new printer from there.
>>
>> Has anyone seen this before? Is there a fix?
>>
>> Many thanks.
>>
>> PS. Called local HP and their tech support gave me the stupid response of
>> "We don't know. Maybe don't suspend your computer?". I have a laptop
>> running the software, idiot......
>>
>>
 >> Stay informed about: HP All-in-one printers disappearing when there are changes.. 

It worked for me....thanks Rob!!!

"mlai" wrote:

> Been there. Done that. No help.
>
> "Rob Baxmann" wrote in message
>
> > Re install you hp drivers then goto computer management services. Scroll
> > down to "HP CUE DeviceDiscovery Service" and disable it.
> >
> >
> > "mlai" wrote in message
> >
> >> Hi,
> >> Just wondering if anybody has seen this problem. HP claims that they
> >> have not seen this problem (despite I have reported it before...)
> >>
> >> I have a Photosmart C6180 installed on my network. Under XP, everything
> >> seems to work fine. However, on my Vista x64 machines, the printer and
> >> fax seems to disappear when there are changes in the network status (for
> >> example, resuming from suspend, and disabling and r-enabling the network
> >> interfaces, even when the interfaces being changed does not connect to
> >> the printer). I would get a Vista error saying that the HP Network
> >> Printer Services has stopped responding and then after this happens, I
> >> have a very good chance that the C6180 printer and fax will disappear
> >> from my list of printers on the machine.
> >>
> >> When this happens, the only way is to run the HP software (which I
> >> downloaded from the web for Vista x64) and add a new printer from there.
> >>
> >> Has anyone seen this before? Is there a fix?
> >>
> >> Many thanks.
> >>
> >> PS. Called local HP and their tech support gave me the stupid response of
> >> "We don't know. Maybe don't suspend your computer?". I have a laptop
> >> running the software, idiot......
> >>
> >>
>
 >> Stay informed about: HP All-in-one printers disappearing when there are changes.. 

anyone come up with a fix yet, my hp all in one 3310 has been lost three or
four times

"cybergoobr" wrote:

> It worked for me....thanks Rob!!!
>
> "mlai" wrote:
>
> > Been there. Done that. No help.
> >
> > "Rob Baxmann" wrote in message
> >
> > > Re install you hp drivers then goto computer management services. Scroll
> > > down to "HP CUE DeviceDiscovery Service" and disable it.
> > >
> > >
> > > "mlai" wrote in message
> > >
> > >> Hi,
> > >> Just wondering if anybody has seen this problem. HP claims that they
> > >> have not seen this problem (despite I have reported it before...)
> > >>
> > >> I have a Photosmart C6180 installed on my network. Under XP, everything
> > >> seems to work fine. However, on my Vista x64 machines, the printer and
> > >> fax seems to disappear when there are changes in the network status (for
> > >> example, resuming from suspend, and disabling and r-enabling the network
> > >> interfaces, even when the interfaces being changed does not connect to
> > >> the printer). I would get a Vista error saying that the HP Network
> > >> Printer Services has stopped responding and then after this happens, I
> > >> have a very good chance that the C6180 printer and fax will disappear
> > >> from my list of printers on the machine.
> > >>
> > >> When this happens, the only way is to run the HP software (which I
> > >> downloaded from the web for Vista x64) and add a new printer from there.
> > >>
> > >> Has anyone seen this before? Is there a fix?
> > >>
> > >> Many thanks.
> > >>
> > >> PS. Called local HP and their tech support gave me the stupid response of
> > >> "We don't know. Maybe don't suspend your computer?". I have a laptop
> > >> running the software, idiot......
> > >>
> > >>
> >
 >> Stay informed about: HP All-in-one printers disappearing when there are changes.. 

"cybergoobr" wrote:

> It worked for me....thanks Rob!!!
>
> "mlai" wrote:
>
> > Been there. Done that. No help.
> >
> > "Rob Baxmann" wrote in message
> >
> > > Re install you hp drivers then goto computer management services. Scroll
> > > down to "HP CUE DeviceDiscovery Service" and disable it.
> > >
> > >
> > > "mlai" wrote in message
> > >
> > >> Hi,
> > >> Just wondering if anybody has seen this problem. HP claims that they
> > >> have not seen this problem (despite I have reported it before...)
> > >>
> > >> I have a Photosmart C6180 installed on my network. Under XP, everything
> > >> seems to work fine. However, on my Vista x64 machines, the printer and
> > >> fax seems to disappear when there are changes in the network status (for
> > >> example, resuming from suspend, and disabling and r-enabling the network
> > >> interfaces, even when the interfaces being changed does not connect to
> > >> the printer). I would get a Vista error saying that the HP Network
> > >> Printer Services has stopped responding and then after this happens, I
> > >> have a very good chance that the C6180 printer and fax will disappear
> > >> from my list of printers on the machine.
> > >>
> > >> When this happens, the only way is to run the HP software (which I
> > >> downloaded from the web for Vista x64) and add a new printer from there.
> > >>
> > >> Has anyone seen this before? Is there a fix?
> > >>
> > >> Many thanks.
> > >>
> > >> PS. Called local HP and their tech support gave me the stupid response of
> > >> "We don't know. Maybe don't suspend your computer?". I have a laptop
> > >> running the software, idiot......
> > >>
> > >>
> >
 >> Stay informed about: HP All-in-one printers disappearing when there are changes.. 

Just a suggestion/idea...how many have UAC enabled? Have you tried
turning UAC off, then reinstalling the photosmart drivers?

Good luck,
Mike


--
MikeWilson
 >> Stay informed about: HP All-in-one printers disappearing when there are changes.. 

I am only average with moving around computers (significantly better than my
parents though) ... what is UAC enabled mean? How would I know if it is UAC
enabled? How/why would turning it off eliminate the printers dissappearing
each time my system seems to upgrade itself?

"MikeWilson" wrote:

>
> Just a suggestion/idea...how many have UAC enabled? Have you tried
> turning UAC off, then reinstalling the photosmart drivers?
>
> Good luck,
> Mike
>
>
> --
> MikeWilson
>
 >> Stay informed about: HP All-in-one printers disappearing when there are changes.. 

Hi Rob,

I'd love to try this. How do I find the computer management services? Do I
need to completely uninstall and reinstall the HP software (about an hour)?
Or is it somewhere I can access now?

Thanks!
-Lynn

"Rob Baxmann" wrote:

> Re install you hp drivers then goto computer management services. Scroll
> down to "HP CUE DeviceDiscovery Service" and disable it.
>
>
> "mlai" wrote in message
>
> > Hi,
> > Just wondering if anybody has seen this problem. HP claims that they
> > have not seen this problem (despite I have reported it before...)
> >
> > I have a Photosmart C6180 installed on my network. Under XP, everything
> > seems to work fine. However, on my Vista x64 machines, the printer and
> > fax seems to disappear when there are changes in the network status (for
> > example, resuming from suspend, and disabling and r-enabling the network
> > interfaces, even when the interfaces being changed does not connect to the
> > printer). I would get a Vista error saying that the HP Network Printer
> > Services has stopped responding and then after this happens, I have a very
> > good chance that the C6180 printer and fax will disappear from my list of
> > printers on the machine.
> >
> > When this happens, the only way is to run the HP software (which I
> > downloaded from the web for Vista x64) and add a new printer from there.
> >
> > Has anyone seen this before? Is there a fix?
> >
> > Many thanks.
> >
> > PS. Called local HP and their tech support gave me the stupid response of
> > "We don't know. Maybe don't suspend your computer?". I have a laptop
> > running the software, idiot......
> >
> >
 >> Stay informed about: HP All-in-one printers disappearing when there are changes.. 

According to this very long thread, disabling de HP CUE DeviceDiscovery seems
to be a temporary solution (REDCATTOO has kept is printers for almost a
month).
The guys from MSFT Alan Morris and Ken Zhao seem to be as useless as HP
Support ! They keep asking questions instead of providing solutions. At least
we have a forum so share our experiences. Thanks to everybody, will keep you
informed if it works for me.

"mlai" wrote:

> Hi,
> Just wondering if anybody has seen this problem. HP claims that they
> have not seen this problem (despite I have reported it before...)
>
> I have a Photosmart C6180 installed on my network. Under XP, everything
> seems to work fine. However, on my Vista x64 machines, the printer and fax
> seems to disappear when there are changes in the network status (for
> example, resuming from suspend, and disabling and r-enabling the network
> interfaces, even when the interfaces being changed does not connect to the
> printer). I would get a Vista error saying that the HP Network Printer
> Services has stopped responding and then after this happens, I have a very
> good chance that the C6180 printer and fax will disappear from my list of
> printers on the machine.
>
> When this happens, the only way is to run the HP software (which I
> downloaded from the web for Vista x64) and add a new printer from there.
>
> Has anyone seen this before? Is there a fix?
>
> Many thanks.
>
> PS. Called local HP and their tech support gave me the stupid response of
> "We don't know. Maybe don't suspend your computer?". I have a laptop
> running the software, idiot......
>
>
>
 >> Stay informed about: HP All-in-one printers disappearing when there are changes.. 

I have just installed a HP 6310 about a week ago and am encountering the
same problem. I reinstalled the software then disabled HP CUE Device
discovery (I also tried the fix provided by HP
"CIT223969-HPCOM-Baloo32-v4(2).exe" but when I ran it, it said I didn't have
any applicable HP devices - perhaps because I ran it after disabling the HP
CUE...)

I will see if this suggestion works. I am debating returning the 6310 and
maybe trying something with network capabilities from Canon. I am a little
surprised with both MS and HP that a problem such as this (this thread
started five months ago) doesn't seem to have an official fix!



"binaryboyz" wrote:

>
> Hi,
> As u said.
> > This is a know problem. The blame is 50% HP 50% MS. Part of it is
> the
> > bugs in the new MS Vista TCP/IP stack; make sure you have the latest
> > drivers for your network adapter. The other part is on the HP
> service
> > crashing when the driver fails and triggering HP CUE Device
> discovery
> > to delete the printer. HP is working on a patch. If somebody
> volunteers
> > a share I can send the updated DLLs.
>
> I would like to see those DLL files so that i can do some research on
> this issue.
>
> Thanks,
>
> Jasdev(binaryboyz)
>
>
> --
> binaryboyz
> ------------------------------------------------------------------------
> binaryboyz's Profile: http://forums.techarena.in/member.php?userid=33381
> View this thread: http://forums.techarena.in/showthread.php?t=764882
>
> http://forums.techarena.in
>
>
 >> Stay informed about: HP All-in-one printers disappearing when there are changes..