In article , Doc2007
wrote:
> the printer self installed as it should when we started using this laptop
> until recently
If I understand that correctly, that means it is using the "in the box"
driver that came with VISTA. These drivers are often not fully featured and
indeed here is what HP say on their website
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&cc=us&dlc=en&produ
ct=306888&lang=en&
when you click on VISTA drivers for that printer:
> Scanning with Windows Fax and Scanning
> NOTE: This feature works only with Windows Vista Ultimate, Windows Vista
> Business, and Windows Vista Enterprise.
So this raises the question: what version of VISTA are you using?