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Next: Clean install of upgrade Ultimate problem.
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External
Since: Feb 05, 2007
Posts: 1
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(Msg. 16) Posted: Mon Feb 05, 2007 2:13 pm
Post subject: Re: Cannot Extract to hard drive [Login to view extended thread Info.]
Archived from groups: microsoft>public>windows>vista>installation_setup (more info?)
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I think I'm the dude the dude from microsoft was trying to help. It
certainly seems no official resolution has been reached. Has anyone else
tried burning the file to DVD and installing? The Digital Locker Assistant
Website states the files aren't able to be installed that way but was
wondering if anyone had a way around that? Will keep checking. With so many
people having the same issue some solution is bound to come up.
copyboy wrote:
>Hi Toasinger,
>
>Do you want to add me to MSN? I will troubleshoot the problem with you. I'm
>in China with slow internet access. It took 4 days to download this file. I'm
>not up for doing it again. I really want to get it solved now please.
>
>David
>
>> Hey I actually work in microsoft tech support and I'm really interested in
>> getting this issue resolved. Is anyone online right now with this problem so
>> that maybe we can try troubleshooting a few ideas? |
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External
Since: Feb 04, 2007
Posts: 5
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(Msg. 17) Posted: Mon Feb 05, 2007 2:13 pm
Post subject: Re: Cannot Extract to hard drive [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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Microsoft Guy are you here? Though we've all paid for Microsoft Vista, we're
unable to ask Microsoft support a question without paying $59 because we
can't register or install the software. Having paid money makes us customers
right? Can you come back and reply please?
"jalba" wrote:
> I think I'm the dude the dude from microsoft was trying to help. It
> certainly seems no official resolution has been reached. Has anyone else
> tried burning the file to DVD and installing? The Digital Locker Assistant
> Website states the files aren't able to be installed that way but was
> wondering if anyone had a way around that? Will keep checking. With so many
> people having the same issue some solution is bound to come up.
>
> copyboy wrote:
> >Hi Toasinger,
> >
> >Do you want to add me to MSN? I will troubleshoot the problem with you. I'm
> >in China with slow internet access. It took 4 days to download this file. I'm
> >not up for doing it again. I really want to get it solved now please.
> >
> >David
> >
> >> Hey I actually work in microsoft tech support and I'm really interested in
> >> getting this issue resolved. Is anyone online right now with this problem so
> >> that maybe we can try troubleshooting a few ideas?
>
> |
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External
Since: Feb 02, 2007
Posts: 4
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(Msg. 18) Posted: Mon Feb 05, 2007 3:38 pm
Post subject: Re: Cannot Extract to hard drive [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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The first 3 months of consumer based support are free unless you are running
commercially. I just got off the phone with someone who had this issue and
upon redownloading using the digital locker assistant and running the install
from within that program itself rather than trying to run it from the
execute. His install was successful. Hopefully this will work for the rest of
you!!!
"copyboy" wrote:
> Microsoft Guy are you here? Though we've all paid for Microsoft Vista, we're
> unable to ask Microsoft support a question without paying $59 because we
> can't register or install the software. Having paid money makes us customers
> right? Can you come back and reply please?
>
> "jalba" wrote:
>
> > I think I'm the dude the dude from microsoft was trying to help. It
> > certainly seems no official resolution has been reached. Has anyone else
> > tried burning the file to DVD and installing? The Digital Locker Assistant
> > Website states the files aren't able to be installed that way but was
> > wondering if anyone had a way around that? Will keep checking. With so many
> > people having the same issue some solution is bound to come up.
> >
> > copyboy wrote:
> > >Hi Toasinger,
> > >
> > >Do you want to add me to MSN? I will troubleshoot the problem with you. I'm
> > >in China with slow internet access. It took 4 days to download this file. I'm
> > >not up for doing it again. I really want to get it solved now please.
> > >
> > >David
> > >
> > >> Hey I actually work in microsoft tech support and I'm really interested in
> > >> getting this issue resolved. Is anyone online right now with this problem so
> > >> that maybe we can try troubleshooting a few ideas?
> >
> > >> Stay informed about: Cannot Extract to hard drive |
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External
Since: Feb 04, 2007
Posts: 5
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(Msg. 19) Posted: Mon Feb 05, 2007 4:02 pm
Post subject: Re: Cannot Extract to hard drive [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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Many of us have re-downloaded using Digital Locker. I'm now on my 3rd
re-download. Each time I have tried to install using the digital locker
program and by opening the .exe file directly. Each time I have unchecked
read-only moved the files to different folders, etc. Nothing has worked.
By the way, we don't have access to product support. I have a license key,
but since I can't install Vista I don't have a Product Identification Number.
Without a PIN, I can't bother your customer service people unless I pay US$59.
"toasinger" wrote:
> The first 3 months of consumer based support are free unless you are running
> commercially. I just got off the phone with someone who had this issue and
> upon redownloading using the digital locker assistant and running the install
> from within that program itself rather than trying to run it from the
> execute. His install was successful. Hopefully this will work for the rest of
> you!!!
>
> "copyboy" wrote:
>
> > Microsoft Guy are you here? Though we've all paid for Microsoft Vista, we're
> > unable to ask Microsoft support a question without paying $59 because we
> > can't register or install the software. Having paid money makes us customers
> > right? Can you come back and reply please?
> >
> > "jalba" wrote:
> >
> > > I think I'm the dude the dude from microsoft was trying to help. It
> > > certainly seems no official resolution has been reached. Has anyone else
> > > tried burning the file to DVD and installing? The Digital Locker Assistant
> > > Website states the files aren't able to be installed that way but was
> > > wondering if anyone had a way around that? Will keep checking. With so many
> > > people having the same issue some solution is bound to come up.
> > >
> > > copyboy wrote:
> > > >Hi Toasinger,
> > > >
> > > >Do you want to add me to MSN? I will troubleshoot the problem with you. I'm
> > > >in China with slow internet access. It took 4 days to download this file. I'm
> > > >not up for doing it again. I really want to get it solved now please.
> > > >
> > > >David
> > > >
> > > >> Hey I actually work in microsoft tech support and I'm really interested in
> > > >> getting this issue resolved. Is anyone online right now with this problem so
> > > >> that maybe we can try troubleshooting a few ideas?
> > >
> > > >> Stay informed about: Cannot Extract to hard drive |
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External
Since: Feb 02, 2007
Posts: 4
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(Msg. 20) Posted: Mon Feb 05, 2007 11:51 pm
Post subject: Re: Cannot Extract to hard drive [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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Well.... I'm a tech support agent... I don't deal with any entitlements.. I
just get problems coming in that i try to fix... now i know a lot of our
calls are about the initial setup which would not yet yield a PID either.
Have you ever tried asking them to activate your windows copy over the phone
or something i'm not too sure about how to help you with that or explaining
it to them the way you explained it to me?
as for the 64bit update question. www.windowsvista.com check out upgrade
paths... 64 bits are not capable of upgrade installs ever even from 64 o/s
unless from a 64 bit version of vista to another edition... and especially
not from 32 bit as they are different architectures... hopefully you have 64
bit capable hardware as well. You're going to need to do a clean install but
you can't get the install to run soo really i dont know.. any particular
reason why you chose to download vista rather than just get a hardcopy in the
store? it's a lot easier in regards to functionality and you have the disc
for your WinRE recovery options as well.
"copyboy" wrote:
> Many of us have re-downloaded using Digital Locker. I'm now on my 3rd
> re-download. Each time I have tried to install using the digital locker
> program and by opening the .exe file directly. Each time I have unchecked
> read-only moved the files to different folders, etc. Nothing has worked.
>
> By the way, we don't have access to product support. I have a license key,
> but since I can't install Vista I don't have a Product Identification Number.
> Without a PIN, I can't bother your customer service people unless I pay US$59.
>
>
>
> "toasinger" wrote:
>
> > The first 3 months of consumer based support are free unless you are running
> > commercially. I just got off the phone with someone who had this issue and
> > upon redownloading using the digital locker assistant and running the install
> > from within that program itself rather than trying to run it from the
> > execute. His install was successful. Hopefully this will work for the rest of
> > you!!!
> >
> > "copyboy" wrote:
> >
> > > Microsoft Guy are you here? Though we've all paid for Microsoft Vista, we're
> > > unable to ask Microsoft support a question without paying $59 because we
> > > can't register or install the software. Having paid money makes us customers
> > > right? Can you come back and reply please?
> > >
> > > "jalba" wrote:
> > >
> > > > I think I'm the dude the dude from microsoft was trying to help. It
> > > > certainly seems no official resolution has been reached. Has anyone else
> > > > tried burning the file to DVD and installing? The Digital Locker Assistant
> > > > Website states the files aren't able to be installed that way but was
> > > > wondering if anyone had a way around that? Will keep checking. With so many
> > > > people having the same issue some solution is bound to come up.
> > > >
> > > > copyboy wrote:
> > > > >Hi Toasinger,
> > > > >
> > > > >Do you want to add me to MSN? I will troubleshoot the problem with you. I'm
> > > > >in China with slow internet access. It took 4 days to download this file. I'm
> > > > >not up for doing it again. I really want to get it solved now please.
> > > > >
> > > > >David
> > > > >
> > > > >> Hey I actually work in microsoft tech support and I'm really interested in
> > > > >> getting this issue resolved. Is anyone online right now with this problem so
> > > > >> that maybe we can try troubleshooting a few ideas?
> > > >
> > > > >> Stay informed about: Cannot Extract to hard drive |
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External
Since: Feb 04, 2007
Posts: 5
|
(Msg. 21) Posted: Tue Feb 06, 2007 1:16 am
Post subject: Re: Cannot Extract to hard drive [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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Hi Toasinger,
As for my choice to download, I live in China and Windows Vista English is
not available here yet.
In a month or so, I'm sure illegal copies will be available on the street
for 20 rmb. But I prefer to purchase software because I know it will work
smoothly and there's the benefit of customer support.
When you pay for software and there's a problem, you know that customer
support will work diligently to fix the problem. I think that's how it
supposed to work, right?
Actually, I appreciate that you've given some time to this. But my sense is
that this problem isn't big enough to register on Microsoft's radar map. Is
there any chance to elevate this problem as many people are also experiencing
the same problem?
Regards,
David
"toasinger" wrote:
> Well.... I'm a tech support agent... I don't deal with any entitlements.. I
> just get problems coming in that i try to fix... now i know a lot of our
> calls are about the initial setup which would not yet yield a PID either.
> Have you ever tried asking them to activate your windows copy over the phone
> or something i'm not too sure about how to help you with that or explaining
> it to them the way you explained it to me?
>
> as for the 64bit update question. www.windowsvista.com check out upgrade
> paths... 64 bits are not capable of upgrade installs ever even from 64 o/s
> unless from a 64 bit version of vista to another edition... and especially
> not from 32 bit as they are different architectures... hopefully you have 64
> bit capable hardware as well. You're going to need to do a clean install but
> you can't get the install to run soo really i dont know.. any particular
> reason why you chose to download vista rather than just get a hardcopy in the
> store? it's a lot easier in regards to functionality and you have the disc
> for your WinRE recovery options as well.
>
> "copyboy" wrote:
>
> > Many of us have re-downloaded using Digital Locker. I'm now on my 3rd
> > re-download. Each time I have tried to install using the digital locker
> > program and by opening the .exe file directly. Each time I have unchecked
> > read-only moved the files to different folders, etc. Nothing has worked.
> >
> > By the way, we don't have access to product support. I have a license key,
> > but since I can't install Vista I don't have a Product Identification Number.
> > Without a PIN, I can't bother your customer service people unless I pay US$59.
> >
> >
> >
> > "toasinger" wrote:
> >
> > > The first 3 months of consumer based support are free unless you are running
> > > commercially. I just got off the phone with someone who had this issue and
> > > upon redownloading using the digital locker assistant and running the install
> > > from within that program itself rather than trying to run it from the
> > > execute. His install was successful. Hopefully this will work for the rest of
> > > you!!!
> > >
> > > "copyboy" wrote:
> > >
> > > > Microsoft Guy are you here? Though we've all paid for Microsoft Vista, we're
> > > > unable to ask Microsoft support a question without paying $59 because we
> > > > can't register or install the software. Having paid money makes us customers
> > > > right? Can you come back and reply please?
> > > >
> > > > "jalba" wrote:
> > > >
> > > > > I think I'm the dude the dude from microsoft was trying to help. It
> > > > > certainly seems no official resolution has been reached. Has anyone else
> > > > > tried burning the file to DVD and installing? The Digital Locker Assistant
> > > > > Website states the files aren't able to be installed that way but was
> > > > > wondering if anyone had a way around that? Will keep checking. With so many
> > > > > people having the same issue some solution is bound to come up.
> > > > >
> > > > > copyboy wrote:
> > > > > >Hi Toasinger,
> > > > > >
> > > > > >Do you want to add me to MSN? I will troubleshoot the problem with you. I'm
> > > > > >in China with slow internet access. It took 4 days to download this file. I'm
> > > > > >not up for doing it again. I really want to get it solved now please.
> > > > > >
> > > > > >David
> > > > > >
> > > > > >> Hey I actually work in microsoft tech support and I'm really interested in
> > > > > >> getting this issue resolved. Is anyone online right now with this problem so
> > > > > >> that maybe we can try troubleshooting a few ideas?
> > > > >
> > > > > >> Stay informed about: Cannot Extract to hard drive |
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External
Since: May 29, 2007
Posts: 1
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(Msg. 22) Posted: Tue May 29, 2007 5:33 pm
Post subject: Re: Cannot Extract to hard drive [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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External
Since: May 29, 2007
Posts: 1
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(Msg. 23) Posted: Tue May 29, 2007 6:46 pm
Post subject: Re: Cannot Extract to hard drive [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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External
Since: Jan 14, 2008
Posts: 1
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(Msg. 24) Posted: Mon Jan 14, 2008 6:58 am
Post subject: Re: Cannot Extract to hard drive [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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External
Since: Oct 05, 2008
Posts: 1
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(Msg. 25) Posted: Sun Oct 05, 2008 1:25 am
Post subject: Re: Cannot Extract to hard drive [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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External
Since: Jun 29, 2007
Posts: 701
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(Msg. 26) Posted: Sun Oct 05, 2008 1:25 am
Post subject: Re: Cannot Extract to hard drive [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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External
Since: May 13, 2010
Posts: 1
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(Msg. 27) Posted: Thu May 13, 2010 6:28 am
Post subject: Re: Cannot Extract to hard drive [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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External
Since: May 13, 2010
Posts: 1
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(Msg. 28) Posted: Thu May 13, 2010 6:28 am
Post subject: Re: Cannot Extract to hard drive [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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