Blocked Email Attachments

Frank

The email text appears as normal but there is no paper-clip icon to indicate
an attachment even though I know one was attached & sent. I can send emails
with attachments OK so it is only incoming attachments that do not appear.

I'll ask my incoming email people if it could be their server.

"Frank Saunders, MS-MVP OE/WM" wrote:

> I'm not sure what you mean by no email attachments coming through. Windows
> Mail will download any attachment. If they are not downloading then
> something besides Windows Mail is blocking them. It is possible for an ISP
> to do this but more often it is an anti-virus scanning email. If the
> attachment is downloading but not opening, can you save it to your hard
> drive and optn it from there?
>
> "Giselle" wrote in message
>
> > Frank, as it happens, this option was already un-checked as the default on
> > my
> > laptop, so no progress there.
> >
> > It seems to me that Windows Mail + Vista Home Premium maybe just does not
> > work?
> >
> > Maybe I'd be better biting the bullet and seeing if I can afford to buy
> > Office Standard 2007 and getting Outlook and moving from the installed
> > Works8.5 software too?
> >
> > "Frank Saunders, MS-MVP OE/WM" wrote:
> >
> >> "Giselle" wrote in message
> >>
> >> > I've had Norton Un-installed & pc re-booted, but my problem persists:
> >> > no
> >> > email attachments coming through.
> >>
> >>
> >> Back to Tools | Options | Security
> >> Uncheck "Block images and other external content in HTML messages", but
> >> be
> >> aware that this compromises you privacy.
>
>
 >> Stay informed about: Blocked Email Attachments 

Frank, I got my husband to use my email account on his laptop (MS XP /
Outlook) and the test email came through with the attachment included i.e. it
worked normally. Meanwhhile, I've put a note out to my email host company
like you suggested.

"Frank Saunders, MS-MVP OE/WM" wrote:

> I'm not sure what you mean by no email attachments coming through. Windows
> Mail will download any attachment. If they are not downloading then
> something besides Windows Mail is blocking them. It is possible for an ISP
> to do this but more often it is an anti-virus scanning email. If the
> attachment is downloading but not opening, can you save it to your hard
> drive and optn it from there?
>
> "Giselle" wrote in message
>
> > Frank, as it happens, this option was already un-checked as the default on
> > my
> > laptop, so no progress there.
> >
> > It seems to me that Windows Mail + Vista Home Premium maybe just does not
> > work?
> >
> > Maybe I'd be better biting the bullet and seeing if I can afford to buy
> > Office Standard 2007 and getting Outlook and moving from the installed
> > Works8.5 software too?
> >
> > "Frank Saunders, MS-MVP OE/WM" wrote:
> >
> >> "Giselle" wrote in message
> >>
> >> > I've had Norton Un-installed & pc re-booted, but my problem persists:
> >> > no
> >> > email attachments coming through.
> >>
> >>
> >> Back to Tools | Options | Security
> >> Uncheck "Block images and other external content in HTML messages", but
> >> be
> >> aware that this compromises you privacy.
>
>
 >> Stay informed about: Blocked Email Attachments 

While looking at the message press Ctrl-F3. One of the parts of the message
will have content
Content Type: ms-tnef
as part of the header for that part. That means it was sent from Outlook
using RTF. This can ONLY be translated by Outlook or another Exchange
program. Not Outlook Express, Windows Mail, Windows Live Mail Desktop,
Eudora, or any other mail program I've heard of.

"Jim" wrote in message

> Thanks Frank. This not a new client and I've received emails from her
> before
> without an issue (before I bought the new pc with Vista and WinMail over
> the
> weekend). Is this specifically a WinMail issue, and if so, isn't the idea
> to
> make emailing better, not more complicated, as systems get upgraded? I
> would
> think this would have to be a WinMail thing since my wife's laptop has
> good
> old Outlook and she got the attachments then could forward on to me. Very
> confusing.
>
> "Frank Saunders, MS-MVP OE/WM" wrote:
>
>> "Giselle" wrote in message
>>
>> > Frank, the message says it is 2114Kb which must include the attachment,
>> > so
>> > looking into the message further like you suggested I can see a load of
>> > 'nonesense' text. Also, my husband has gone onto the account in Orange
>> > (ISP)
>> > and the test attachment he sent to me is there but as a "winmail.dat"
>> > rather
>> > than NAME.doc. Sounds like we are getting somewhere?
>>
>> Aha!!!
>>
>> I would bet money that the message was sent from Outlook (not Outlook
>> Express) using Outlook's RTF format. WinMail will never be able to find
>> the
>> attachment. Ask the sender to please send it again using Plain Text
>> instead
>> of RTF. If they're on a corporate network the network's Exchange Server
>> might still change it to RTF and WinMail won't be able to handle it.
 >> Stay informed about: Blocked Email Attachments 

Hi All.

I amnew to all this so please bear with me if I am not doing it right!.

I was having this same problem (not been able to receive certain
attachments) and I did what Giselle suggested as below - the email sender (
I sent myself and email from my desktop ) opened a new Mail Message (in their
Outlook) and typed in my email address, then highlighted it and right-clicked
to select Properties. Then changed the Internet Format from Send using
Outlook Rich Text Format to "Let Outlook decide the best sending format".
And I was able to receive the file on my Laptop.

Surely, I should not have to do this every time? And it would be a lot of
mucking around to get everyone to send me an email this way?

Is there a setting I can change on my lpatop (which is Vista Premium using
Windows Mail), so that it receives ALL attachments, no matter how they are
sent? or Would I be better off installing Microsoft Outlook and using that
as my Email Programme?

Any help would be appreciated.

Kylie




"Giselle" wrote:

> Frank, I think we've found the cause:
>
> Some how in Outlook (inspite of defaults being set to HTML) my actual email
> address had Properties showing 'Use Outlook RTF' rather than 'Let Outlook
> Choose Best Option'.
>
> To see this, the email sender opened a new Mail Message (in their Outlook)
> and typed in my email address, then highlighted it and right-clicked to
> select Properties.
>
> We don't know how this happened because other email addresses in their
> Outlook are not selecting RTF (and overriding their defaults) but mine was.
> But, there you are, the source has been traced and now changed.
>
> I can now see Attachments with emails sent using Outlook with message text
> formatted as HTML.
>
> Thank you for your patience and persistence!!!
>
> "Frank Saunders, MS-MVP OE/WM" wrote:
>
> > "Giselle" wrote in message
> >
> > > Frank, I'm not sure your bet would win the money, but I do think there is
> > > something in what you are thinking.
> > >
> > > 1. Yes, the Email was sent from Outlook, but its text was specifically
> > > sent
> > > in HTML
> > > 2. And, the Outlook Options Compose Messages Format is set to ensure that
> > > outgoing emails remained in HTML plus their Internet Format option was set
> > > to
> > > convert any RTF Emails into HTML before sending (belt-and-braces, or
> > > what).
> > >
> > > However, I have noticed that my own Windows Mail did not display any of
> > > the
> > > incoming text as HTML - forcing everything into Plain Text. This remained
> > > the
> > > case even when the WM Options Read Tab was unchecked for "Read all mesages
> > > in
> > > plain text", whether or not the email was sent with an attachment, and
> > > after
> > > my computer was re-booted (just in case!).
> > >
> > > Nevertheless, you were right in that an email specifically sent as plain
> > > text with an attachment (tried both Word & PDF) did come through OK and I
> > > was
> > > able to see and save the attachments.
> > >
> > > But, I cannot guarantee that my contacts will send only plain text emails
> > > to
> > > me - many may use HTML for better formatting their messages.
> > >
> > > What do you think?
> >
> >
> > If you examine the message with Ctrl-F3 while viewing it and any of the
> > sections contain Content-Type: ms-tnef then it war sent in The Exchange RTF
> > format. The Exchange server, if there is one, may have converted HTML to
> > RTF, but the delivered result was the Outlook (Exchange) RTF.
> >
> > --
> > Frank Saunders, MS-MVP OE/WM
> > http://www.fjsmjs.com
> > Answer in newsgroup. Don't expect an answer to email.
> >
> >
> >
 >> Stay informed about: Blocked Email Attachments 

It is unfortunate that Outlook often sends attachments in an RTF
format which no other email client can understand. This is not
just a Windows Mail weakness. If you have a need to handle
these incoming non-standard Outlook attachments then you
have no choice but to install Outlook.

Gary VanderMolen

"Bubymae" wrote in message
> Hi All.
>
> I amnew to all this so please bear with me if I am not doing it right!.
>
> I was having this same problem (not been able to receive certain
> attachments) and I did what Giselle suggested as below - the email sender (
> I sent myself and email from my desktop ) opened a new Mail Message (in their
> Outlook) and typed in my email address, then highlighted it and right-clicked
> to select Properties. Then changed the Internet Format from Send using
> Outlook Rich Text Format to "Let Outlook decide the best sending format".
> And I was able to receive the file on my Laptop.
>
> Surely, I should not have to do this every time? And it would be a lot of
> mucking around to get everyone to send me an email this way?
>
> Is there a setting I can change on my lpatop (which is Vista Premium using
> Windows Mail), so that it receives ALL attachments, no matter how they are
> sent? or Would I be better off installing Microsoft Outlook and using that
> as my Email Programme?
>
> Any help would be appreciated.
>
> Kylie
>
>
>
>
> "Giselle" wrote:
>
>> Frank, I think we've found the cause:
>>
>> Some how in Outlook (inspite of defaults being set to HTML) my actual email
>> address had Properties showing 'Use Outlook RTF' rather than 'Let Outlook
>> Choose Best Option'.
>>
>> To see this, the email sender opened a new Mail Message (in their Outlook)
>> and typed in my email address, then highlighted it and right-clicked to
>> select Properties.
>>
>> We don't know how this happened because other email addresses in their
>> Outlook are not selecting RTF (and overriding their defaults) but mine was.
>> But, there you are, the source has been traced and now changed.
>>
>> I can now see Attachments with emails sent using Outlook with message text
>> formatted as HTML.
>>
>> Thank you for your patience and persistence!!!
>>
>> "Frank Saunders, MS-MVP OE/WM" wrote:
>>
>> > "Giselle" wrote in message
>> >
>> > > Frank, I'm not sure your bet would win the money, but I do think there is
>> > > something in what you are thinking.
>> > >
>> > > 1. Yes, the Email was sent from Outlook, but its text was specifically
>> > > sent
>> > > in HTML
>> > > 2. And, the Outlook Options Compose Messages Format is set to ensure that
>> > > outgoing emails remained in HTML plus their Internet Format option was set
>> > > to
>> > > convert any RTF Emails into HTML before sending (belt-and-braces, or
>> > > what).
>> > >
>> > > However, I have noticed that my own Windows Mail did not display any of
>> > > the
>> > > incoming text as HTML - forcing everything into Plain Text. This remained
>> > > the
>> > > case even when the WM Options Read Tab was unchecked for "Read all mesages
>> > > in
>> > > plain text", whether or not the email was sent with an attachment, and
>> > > after
>> > > my computer was re-booted (just in case!).
>> > >
>> > > Nevertheless, you were right in that an email specifically sent as plain
>> > > text with an attachment (tried both Word & PDF) did come through OK and I
>> > > was
>> > > able to see and save the attachments.
>> > >
>> > > But, I cannot guarantee that my contacts will send only plain text emails
>> > > to
>> > > me - many may use HTML for better formatting their messages.
>> > >
>> > > What do you think?
>> >
>> >
>> > If you examine the message with Ctrl-F3 while viewing it and any of the
>> > sections contain Content-Type: ms-tnef then it war sent in The Exchange RTF
>> > format. The Exchange server, if there is one, may have converted HTML to
>> > RTF, but the delivered result was the Outlook (Exchange) RTF.
>> >
>> > --
>> > Frank Saunders, MS-MVP OE/WM
>> > http://www.fjsmjs.com
>> > Answer in newsgroup. Don't expect an answer to email.
>> >
>> >
>> >
 >> Stay informed about: Blocked Email Attachments 

Hi Gary

Thanks for the response.

Can I set the default on my outlook (which is on my desktop) so it
automatically sends emails using the option "Let Outlook decide the best
sending format"?

Also - I have alot of trouble opening Adobe Acrobat files (pdf) - any
suggestions?

Thanks

Kylie

"Gary VanderMolen" wrote:

> It is unfortunate that Outlook often sends attachments in an RTF
> format which no other email client can understand. This is not
> just a Windows Mail weakness. If you have a need to handle
> these incoming non-standard Outlook attachments then you
> have no choice but to install Outlook.
>
> Gary VanderMolen
>
> "Bubymae" wrote in message
> > Hi All.
> >
> > I amnew to all this so please bear with me if I am not doing it right!.
> >
> > I was having this same problem (not been able to receive certain
> > attachments) and I did what Giselle suggested as below - the email sender (
> > I sent myself and email from my desktop ) opened a new Mail Message (in their
> > Outlook) and typed in my email address, then highlighted it and right-clicked
> > to select Properties. Then changed the Internet Format from Send using
> > Outlook Rich Text Format to "Let Outlook decide the best sending format".
> > And I was able to receive the file on my Laptop.
> >
> > Surely, I should not have to do this every time? And it would be a lot of
> > mucking around to get everyone to send me an email this way?
> >
> > Is there a setting I can change on my lpatop (which is Vista Premium using
> > Windows Mail), so that it receives ALL attachments, no matter how they are
> > sent? or Would I be better off installing Microsoft Outlook and using that
> > as my Email Programme?
> >
> > Any help would be appreciated.
> >
> > Kylie
> >
> >
> >
> >
> > "Giselle" wrote:
> >
> >> Frank, I think we've found the cause:
> >>
> >> Some how in Outlook (inspite of defaults being set to HTML) my actual email
> >> address had Properties showing 'Use Outlook RTF' rather than 'Let Outlook
> >> Choose Best Option'.
> >>
> >> To see this, the email sender opened a new Mail Message (in their Outlook)
> >> and typed in my email address, then highlighted it and right-clicked to
> >> select Properties.
> >>
> >> We don't know how this happened because other email addresses in their
> >> Outlook are not selecting RTF (and overriding their defaults) but mine was.
> >> But, there you are, the source has been traced and now changed.
> >>
> >> I can now see Attachments with emails sent using Outlook with message text
> >> formatted as HTML.
> >>
> >> Thank you for your patience and persistence!!!
> >>
> >> "Frank Saunders, MS-MVP OE/WM" wrote:
> >>
> >> > "Giselle" wrote in message
> >> >
> >> > > Frank, I'm not sure your bet would win the money, but I do think there is
> >> > > something in what you are thinking.
> >> > >
> >> > > 1. Yes, the Email was sent from Outlook, but its text was specifically
> >> > > sent
> >> > > in HTML
> >> > > 2. And, the Outlook Options Compose Messages Format is set to ensure that
> >> > > outgoing emails remained in HTML plus their Internet Format option was set
> >> > > to
> >> > > convert any RTF Emails into HTML before sending (belt-and-braces, or
> >> > > what).
> >> > >
> >> > > However, I have noticed that my own Windows Mail did not display any of
> >> > > the
> >> > > incoming text as HTML - forcing everything into Plain Text. This remained
> >> > > the
> >> > > case even when the WM Options Read Tab was unchecked for "Read all mesages
> >> > > in
> >> > > plain text", whether or not the email was sent with an attachment, and
> >> > > after
> >> > > my computer was re-booted (just in case!).
> >> > >
> >> > > Nevertheless, you were right in that an email specifically sent as plain
> >> > > text with an attachment (tried both Word & PDF) did come through OK and I
> >> > > was
> >> > > able to see and save the attachments.
> >> > >
> >> > > But, I cannot guarantee that my contacts will send only plain text emails
> >> > > to
> >> > > me - many may use HTML for better formatting their messages.
> >> > >
> >> > > What do you think?
> >> >
> >> >
> >> > If you examine the message with Ctrl-F3 while viewing it and any of the
> >> > sections contain Content-Type: ms-tnef then it war sent in The Exchange RTF
> >> > format. The Exchange server, if there is one, may have converted HTML to
> >> > RTF, but the delivered result was the Outlook (Exchange) RTF.
> >> >
> >> > --
> >> > Frank Saunders, MS-MVP OE/WM
> >> > http://www.fjsmjs.com
> >> > Answer in newsgroup. Don't expect an answer to email.
> >> >
> >> >
> >> >
>
>
>
 >> Stay informed about: Blocked Email Attachments 

I'm going to pass on most Outlook questions since I don't use it.
Most of the Outlook experts 'hang out' in the newsgroup
microsoft.public.outlook.general.

Is your .pdf question concerning Windows Mail? If so, it is a known
bug that Windows Mail won't open .pdf attachments. You'll have to
save the attachment and then open the saved file.

Gary VanderMolen

"Bubymae" wrote in message
> Hi Gary
>
> Thanks for the response.
>
> Can I set the default on my outlook (which is on my desktop) so it
> automatically sends emails using the option "Let Outlook decide the best
> sending format"?
>
> Also - I have alot of trouble opening Adobe Acrobat files (pdf) - any
> suggestions?
>
> Thanks
>
> Kylie
>
> "Gary VanderMolen" wrote:
>
>> It is unfortunate that Outlook often sends attachments in an RTF
>> format which no other email client can understand. This is not
>> just a Windows Mail weakness. If you have a need to handle
>> these incoming non-standard Outlook attachments then you
>> have no choice but to install Outlook.
 >> Stay informed about: Blocked Email Attachments 

"Gary VanderMolen" wrote:

>
> Is your .pdf question concerning Windows Mail? If so, it is a known
> bug that Windows Mail won't open .pdf attachments. You'll have to
> save the attachment and then open the saved file.

Gary - is this bug still not fixed (it's December 07 and your note was
posted several months ago). I have a new computer with (Vista) Mail and I've
been trying to send myself pdf files from another computer (that has Outlook
2007). The emails appear in my (Vista) Mail box - but no attachments. (For
what it's worth, I do not use Norton). Is there no fix for this?

Thanks for any help.
 >> Stay informed about: Blocked Email Attachments 

You're in luck. MVP Ramesh has posted a fix for that problem:
http://www.winhelponline.com/articles/236/1/Unable-to-open-PDF-file-at...hments-

--
Gary VanderMolen [MS-MVP WLM]


"Harry in NY" wrote in message
> "Gary VanderMolen" wrote:
>
>>
>> Is your .pdf question concerning Windows Mail? If so, it is a known
>> bug that Windows Mail won't open .pdf attachments. You'll have to
>> save the attachment and then open the saved file.
>
> Gary - is this bug still not fixed (it's December 07 and your note was
> posted several months ago). I have a new computer with (Vista) Mail and I've
> been trying to send myself pdf files from another computer (that has Outlook
> 2007). The emails appear in my (Vista) Mail box - but no attachments. (For
> what it's worth, I do not use Norton). Is there no fix for this?
>
> Thanks for any help.
>
 >> Stay informed about: Blocked Email Attachments 

Thanks, Gary. Ramesh's fix appears to be for inability to open pdf's. For
me, the pdf's won't show up as an attachment at all. I can receive other
attachments. I did unclick the Mail option that blocks "unsafe" files.

Very strange!

Harry

"Gary VanderMolen" wrote:

> You're in luck. MVP Ramesh has posted a fix for that problem:
> http://www.winhelponline.com/articles/236/1/Unable-to-open-PDF-file-at...hments-
>
> --
> Gary VanderMolen [MS-MVP WLM]
>
>
> "Harry in NY" wrote in message
> > "Gary VanderMolen" wrote:
> >
> >>
> >> Is your .pdf question concerning Windows Mail? If so, it is a known
> >> bug that Windows Mail won't open .pdf attachments. You'll have to
> >> save the attachment and then open the saved file.
> >
> > Gary - is this bug still not fixed (it's December 07 and your note was
> > posted several months ago). I have a new computer with (Vista) Mail and I've
> > been trying to send myself pdf files from another computer (that has Outlook
> > 2007). The emails appear in my (Vista) Mail box - but no attachments. (For
> > what it's worth, I do not use Norton). Is there no fix for this?
> >
> > Thanks for any help.
> >
>
>
>
 >> Stay informed about: Blocked Email Attachments 

Strange indeed! I have no clue what could cause that, but you might
try uninstalling your antivirus (temporarily) to see if that makes a difference.

--
Gary VanderMolen [MS-MVP WLM]


"Harry in NY" wrote in message
> Thanks, Gary. Ramesh's fix appears to be for inability to open pdf's. For
> me, the pdf's won't show up as an attachment at all. I can receive other
> attachments. I did unclick the Mail option that blocks "unsafe" files.
>
> Very strange!
>
> Harry
>
> "Gary VanderMolen" wrote:
>
>> You're in luck. MVP Ramesh has posted a fix for that problem:
>> http://www.winhelponline.com/articles/236/1/Unable-to-open-PDF-file-at...hments-
>>
>> --
>> Gary VanderMolen [MS-MVP WLM]
>>
>>
>> "Harry in NY" wrote in message
>> > "Gary VanderMolen" wrote:
>> >
>> >>
>> >> Is your .pdf question concerning Windows Mail? If so, it is a known
>> >> bug that Windows Mail won't open .pdf attachments. You'll have to
>> >> save the attachment and then open the saved file.
>> >
>> > Gary - is this bug still not fixed (it's December 07 and your note was
>> > posted several months ago). I have a new computer with (Vista) Mail and I've
>> > been trying to send myself pdf files from another computer (that has Outlook
>> > 2007). The emails appear in my (Vista) Mail box - but no attachments. (For
>> > what it's worth, I do not use Norton). Is there no fix for this?
>> >
>> > Thanks for any help.
>> >
>>
>>
>>
 >> Stay informed about: Blocked Email Attachments 

I don't have any solutions for you, I am just another person who has the same
problem. I have a Windows Vista Home Edition and Mail will not display PDF
or JPG attachments I send from another computer. I have already done all the
steps that have been suggested to eliminate this problem. McAfee says that
it is not their problem, that it is Windows Defender. So now I am searching
for something that will let me change some option so that safe files can be
viewed.

"Giselle" wrote:

> I've just bought a pc with Vista Home Premium and Windows Mail: I can get
> Word attachments but not PDF.
>
> Any suggestions of a fix to one very non-technical newcomer to this world of
> IT?
 >> Stay informed about: Blocked Email Attachments 

Windows Defender is 100% compatible with Windows Mail.
McAfee is not.

--
Gary VanderMolen [MS-MVP WLM]


"Dale" wrote in message
>I don't have any solutions for you, I am just another person who has the same
> problem. I have a Windows Vista Home Edition and Mail will not display PDF
> or JPG attachments I send from another computer. I have already done all the
> steps that have been suggested to eliminate this problem. McAfee says that
> it is not their problem, that it is Windows Defender. So now I am searching
> for something that will let me change some option so that safe files can be
> viewed.
>
> "Giselle" wrote:
>
>> I've just bought a pc with Vista Home Premium and Windows Mail: I can get
>> Word attachments but not PDF.
>>
>> Any suggestions of a fix to one very non-technical newcomer to this world of
>> IT?
 >> Stay informed about: Blocked Email Attachments